We arrived early from our flight from Ireland and were greeted at the desk to a smooth process with a complimentary drink to settle usbin. Our room was all ready and the cot was all setup which was great as we needed to get settled in quick with a 7 year old and 6month old. The room was cool and the Aircon worked a treat during the stay. The cot was new and comfy. The double and single bed was the same. Whilst discussing the room I'll state that the cleaning which was done each day was to a great detail and even the teddy's got tucked in again(these small things count). Fresh towels each day. The balcony view was something else, we have been to lake Garda 6 times and this view is the best as it was in our direct view with now rooftops in the way etc. Making everynight sunsets amazing.
The breakfast was full of variety for healthy eating as well as the kids waffles and chocolate sauce. There was plentynof cereal, milk alternatives and lots of fruit. The pastry's felt and tasted freshly prepared. This always set up us well for the day.
The pool was clean, enjoyable, safe and not overcrowded for us and all children enjoyed it.
The bar and barman was great and friendly.
We never took up the free bikes and kayak offers but would have been great.
The underground carparking was a blessing with the heat, meaning the car wasn't roasting every morning.
This place I cannot criticise and they made the start to finish a blessing and smooth and enjoyable including checkout were we got a complimentary wine and children sweets and as we had an early flight home, they prepared a small breakfast..nice touch.
I'm giving it a full score and will be back, 1 thing my wife and I would like to see is the childseats for the tables to have straps and that is my only comment. All else you are doing it very well.